Privacy Policy

Hostminded ApS ("we," "us," "our") operates a booking website for short-term rental properties. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (the "Service").

By using our Service, you consent to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

Hostminded ApS

Company Registration No.: DK 38175521

Address: Drechselsgade 6B, Copenhagen, Denmark

Email: bookings@hostminded.com

2. Data We Collect

We collect and process the following types of personal data:

A. Data You Provide to Us

Booking Information: Name, email address, phone number, home address, special requests.

Account Information (if applicable): Username, password, and profile preferences if you create an account.

Communication Data: Any messages, emails, or inquiries sent through our platform.

B. Data Collected Automatically

Log Data: IP address, browser type, operating system, and access times.

Usage Data: Pages visited, time spent on the website, interactions with the platform.

Cookies & Tracking: We use cookies and similar technologies to enhance user experience.

C. Data from Third Parties

Hostaway PMS: Booking details are processed via Hostaway PMS.

Stripe (Payment Processor): Payment transactions are securely processed through Stripe, and we do not store credit card details.

Marketing & Analytics Providers: Data collected through ad interactions, if applicable.

3. How We Use Your Data

We process personal data for the following purposes:

Purpose Legal Basis

To process bookings and payments Performance of a contract

To manage guest accounts and preferences Legitimate interest

To send booking confirmations and updates Performance of a contract

To provide customer support Legitimate interest

To improve and personalize the website Legitimate interest

To comply with legal obligations Legal obligation

To send marketing emails (if opted-in) Consent

4. Sharing Your Data

We may share your data with:

Hostaway PMS – For booking and property management.

Stripe – For secure payment processing (see Stripe’s privacy policy: https://stripe.com/privacy).

Service Providers – IT, hosting, marketing, and analytics partners.

Legal Authorities – If required by law or legal claims.

Business Transfers – If we sell or merge our business.

We do not sell your data to third parties.

5. International Data Transfers

Since Hostaway PMS and Stripe may process data outside the EU/EEA, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

6. Data Retention

We retain your data as follows:

Booking records: Up to 7 years for legal and tax purposes.

Marketing data: Until you opt out.

Analytics data: Up to 24 months.

Account data: Until you delete your account.

After these periods, data is securely deleted or anonymized.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

✅ Right to Access – Request a copy of your data.

✅ Right to Rectification – Correct inaccurate or incomplete data.

✅ Right to Erasure – Request deletion of your data under certain conditions.

✅ Right to Restrict Processing – Limit how we process your data.

✅ Right to Data Portability – Receive your data in a structured format.

✅ Right to Object – Opt out of certain data processing (e.g., marketing).

✅ Right to Lodge a Complaint – File a complaint with Datatilsynet (Danish Data Protection Agency).

To exercise your rights, contact us at bookings@hostminded.com

8. Cookies & Tracking Technologies

We use cookies to:

Ensure website functionality.

Improve user experience.

Analyze site traffic (Google Analytics, Facebook Pixel, etc.).

How to Control Cookies

You can manage cookies via:

Browser settings (block or delete cookies).

Cookie banner on our website.

For details, visit our [Cookie Policy].

9. Security Measures

We implement security measures, including:

🔒 SSL encryption for transactions.

🔒 Restricted access to personal data.

🔒 Regular security audits and updates.

While we take strong precautions, no method is 100% secure.

10. Third-Party Links

Our website may link to third-party sites (e.g., Hostaway, Stripe). We are not responsible for their privacy policies or practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this policy or your data rights, contact:

📍 Hostminded ApS

📧 Email: bookings@hostminded.com

📍 Address: Drechselsgade 6B, Copenhagen, Denmark